Refund Policy
Refund Policy – Dai Cute
In accordance with current legislation, in particular Article 59 of the Consumer Code (Legislative Decree 206/2005), we inform our customers that, due to the nature of the products sold by Dai Cute, it is not possible to make returns or exchanges once the order has been delivered, except in cases of error or defect on our part.
The items for sale on our site are jewelry and accessories that come into direct contact with the skin. For reasons of hygiene, safety and consumer protection , these products cannot be returned or replaced , even if not worn, as they fall within the exceptions provided for by law regarding the right of withdrawal.
Cases in which you can report a problem:
We accept reports only and exclusively
in the following cases:
• Receiving a different product than the one ordered (shipping error);
• Receiving a damaged product or one with visible defects when opening the package.
Reports will not be accepted for reasons related to personal choices, changes of mind, errors in the selection of the model, size, color or other variations chosen during the purchase phase.
How to report a problem:
In the event that one of the above problems occurs, the customer must communicate it within and no later than 7 days of receiving the package , using exclusively the form in the " Contacts " section of our official website.
To allow a correct evaluation of the case, it is mandatory to provide:
• Order number;
• Detailed description of the problem encountered;
• Clear photos of the damaged or incorrect product;
• If requested, also a photo of the package and shipping label.
Our team will evaluate the information received and, if the report is confirmed, will proceed with a partial or total refund , or with a free replacement of the product.
Additional conditions:
• We do not make changes to size, color or model.
• We do not accept returns or exchanges for items incorrectly chosen by the customer.
• All items undergo careful quality control before shipment
.
• Requests that are incomplete or sent after the deadline will not be considered.
Company data:
Come on Cute
Via Parenzo 108
10151 Turin (TO)
Italy
Phone: +39 388 156 7104